Privacy Policy

Effective Date: 05/13/2025
Last Updated: 05/13/2025

1. Introduction

Welcome to Building Technology Inc. (“BTI”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us—including through our website, forms, services, and SMS/MMS messaging. By using our services, you consent to the practices described herein.

If you do not agree with this policy, please discontinue use of our services.

2. Information We Collect

A. Information You Provide

We collect personal data when you voluntarily provide it through:

Website forms
Service requests
SMS opt-ins
Email communications

This may include:

Full Name
Phone Number
Email Address
Service Address (if applicable)
Company Name (if applicable)

B. Information We Collect Automatically

When you visit our website, we may also collect:

IP Address
Browser & Device Details
Analytics Data (e.g., page visits, time on site, referring URLs)

3. How We Collect Data

We gather your information via:

Website and landing page forms
Surveys and service requests
SMS opt-in checkboxes or keywords
Email and phone interactions
Analytics tools (Google, Facebook)

4. SMS/MMS Messaging and A2P 10DLC Compliance

By entering your phone number and checking the consent box, you explicitly consent to receive SMS and MMS messages from BTI. These messages may include:

Appointment reminders
Service updates
Job-related communication
Promotional offers (if you opt in)

Message Frequency: 1–2 times per month for general updates. If you are an active customer, you may receive more frequent service-related messages.

Message & Data Rates May Apply.
Reply “STOP” to unsubscribe at any time.
Reply “HELP” for support.

BTI messages are sent via a 10-digit long code (A2P 10DLC) in accordance with U.S. carrier and CTIA messaging regulations.

5. Marketing SMS Consent

You will only receive promotional or marketing text messages if you explicitly opt in by:

Checking a marketing consent box during form submission
Replying “YES” to a confirmation message following your opt-in

Your consent is never assumed or required to receive services.

6. Purpose of Data Collection

We use your data to:

Provide service estimates or quotes
Communicate with you about appointments or service updates
Send promotional materials (only with your consent)
Improve website and service functionality
Process payments and manage transactions

7. Data Sharing & Third Parties

We do not sell or share your information with external companies except as required for service delivery. We may share your data with:

Google & Facebook (for advertising/analytics)
CRM Provider: GoHighLevel
Payment Processors: SpotOn and Authorize.net

8. Data Security Measures

We safeguard your personal data through:

SSL/TLS encryption
Firewalled and secure servers
Access controls for authorized personnel only

9. Consent, Opt-Out, and User Controls

You have full control over your data:

SMS: Reply “STOP” to cancel, “HELP” for support
Email: Click the “unsubscribe” link in marketing emails
Data Access/Deletion: Contact us to request access or deletion

📞 Phone: (256) 386-7577
📧 Email: corey@btiplumbingandhvac.com

10. Data Retention Policy

We retain personal information for up to 12 months, unless a longer period is legally required. After that, we securely delete or anonymize your data.

11. User Rights

You have the right to:

Request access to your personal data
Correct inaccurate or outdated information
Request deletion of your data

To exercise these rights, contact:

📧 corey@btiplumbingandhvac.com
📞 (256) 386-7577

12. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children.

13. Legal Compliance

BTI complies with applicable U.S. privacy laws and SMS messaging regulations, including A2P 10DLC guidelines set by mobile carriers and the CTIA. Though we are not governed by GDPR, CCPA, or HIPAA, we uphold best practices for data transparency and security.

14. Contact Information

If you have any questions or privacy concerns, please reach out:

📧 Corey Bonds
corey@btiplumbingandhvac.com
📞 Phone: (256) 386-7577